It's been a coupla days since I made the big final move over to Blogger due to an epic-ly blown out of proportions private message to a Journalspace dev that got twisted into a pink balloon poodle out of nothing. (I'll stop bitching about this soon, I swear, but this has really actually made me quite angry.)
My really good friend (adopted poppa, actually) is pretty unhappy with how the situation was dealt with as well. He's also written to the fella about what happened and got a nasty little response as he posts here and has more to say about.
Apparently time has not even begun to heal this tiny papercut of a wound, and I know for a fact that Scribs is a PRO at what he does and diplomacy was at it's height when he wrote. I am also posting both the message and the response (with permission).
Okay, so since I DO have friends and there are people who agree that the manner that this dev handled something so MINOR, Scribs shot this off to the guy in charge of the late beta blog:
A frank, gentle request that they re-think how they've inflamed the situation and I thank Scribbler GREATLY for standing up for me.
The response, on the other hand, was sharp-tounged and unforgiving. It shows a complete inability to take any consideration into the fact that OOPS! Someone made a...*drumroll*...mistake in addressing another person. (Not like it's never happened in far worse ways to other people.)
A-SCUSE ME? I've never had anyone get angry with me over something like this, and if they DID have something to say about my usage of words, my phrasing, whatever, they were polite about it and I complied and everyone was happy. They didn't put words in my mouth and claim I was abusive. But, apparently my personal grasp and usage of the English language IS just that. But this is the first I've heard about it.
And I would also like to mention the fact that Journalspace accepts payment for usage of their Pro-acess, which I have had almost since the beginning. (Some people have dropped quite a lot of money on the site.) This is how they treat a paying customer? In the land where I am from, if someone (ie: customer, ie: business, ie: $$$) has a question, even if it's a little off the mark, it gets answered. Or in the cases of some, the private message I sent with the 'WTF!?' title would have been completely ignored, and banished into cyber-oblivion never to be heard from again. I would have been fine with that. I'm not the sort to wait 5 seconds and then shoot off a message demanding why they haven't answered me yet. I do have training in customer service, which is NOT obvious because I sent this stupid PM without thinking first. (Like I said before...OOPS.)
How could THEY know that, though? Whatever. It's called diplomacy. And PS, I do have the ability to respect an opinion if it's made known to me in a non-rude manner. Really.
This also boils down to prior hissy fits and this same dev packing it in for three months because they added a new feature (no clue what it was, this was December or something) instead of focusing on the lag issues the site was having, people speaking up about it and they just threw down and quit for months on end.
Another friend in the blogosphere has also packed up camp and got outta Dodge. Earl Grey, formerly of Journalspace had something to say about it all as well. He posts here his reasons for leaving. These all stemmed from the one and same beta dev and was fed up and decided that now was a good time to get the heck out.
It's all in all a pretty stupid situation. All based on an overreaction to a mistake that someone made and now people are unhappy. SORRY! Jeez.
In all, the handling of the email was at best, pathetic. I would have properly apologised if...IF the request to not swear was say, polite, or if it was, like I said before, ignored as many many professionals would have, it would force me to either wait, do my homework about what I was asking about or better yet, prepare a proper message without the headline I originally sent.
Trust me, I don't like drama, but I think (as do many many others) that if someone pays for a service, they should get treated like they pay for it and not like someone who is just out to raise hell and then have the providerpack up and quit because they got some criticism.
On another note,
SOMEONE ON THE INTERNET FINALLY HATES ME!!!
FOR TEH WIN! It only took me what, YEARS?! of gaming and blogging to do it!Do I get a certificate or a plaque or something? Now, with my hate winnings, I'm gonna go send emails titled 'WTF' to the rest of the world (and go to Disneyland). The rest of the world that won't get their knickers twisted and run crying back to their bedroom in their mommy's basement and not come out for three months because I am such a bastard that I would even THINK that someone who deals with computer related jargon and slang and PEOPLE and stuff like that would be offended by the letter 'F'.
The folks on Sesame Street would not be pleased. And maybe I should be offended by the letter 'U'.
Nyuck.
Anyways.
On to more interesting, awesome things. Like this morning, I was rudely awakened by a charlie horse. GOOD MORNING to ME! Now, I haven't the slightest as to the cause of those or a reason I would get one in my sleep, but maybe I was like, running a marathon or playing Brockian Ultra Cricket or something. Better to wake up to that, than say, a real horse in my room that also happens to be taking a dump on my face.
Although, depending on the night prior, and the consumption of MANY certain fizzy alcoholic beverages, the room may have the air of a horse having taken a dump in there, only much cleaner. It's like math for drunks.
I am a sexy bitch. | posted by Whatsername again....? @ 4/14/2006 07:42:00 pm |
|
My really good friend (adopted poppa, actually) is pretty unhappy with how the situation was dealt with as well. He's also written to the fella about what happened and got a nasty little response as he posts here and has more to say about.
Apparently time has not even begun to heal this tiny papercut of a wound, and I know for a fact that Scribs is a PRO at what he does and diplomacy was at it's height when he wrote. I am also posting both the message and the response (with permission).
Okay, so since I DO have friends and there are people who agree that the manner that this dev handled something so MINOR, Scribs shot this off to the guy in charge of the late beta blog:
On Thu, 13 Apr 2006 16:20:48 -0700, MrScribbler wrote:
I must say that, with respect, I think you were a little rough on Whatsername.
If you read her journal, you'd know she uses slang regularly (just as MANY people here use the f-word, and worse, regularly), and I know beyond a doubt she meant NO disrespect in the title of her message to you.
Many of us find some features here confusing, and going to the community message boards can be, as I know from experience, daunting.
She is a friend of mine, and her feelings were hurt by your assumption -- incorrect, BTW -- that she was cursing at you, and the comment that "maybe she would be happier elsewhere."
Likewise, I personally feel the comments left in the beta journal were over-the-top. I understand having feelings hurt, but there is no need to feel hurt for NO REASON.
Frankly, I think an apology to her from you would be a gracious act. JS doesn't need to lose her.
A frank, gentle request that they re-think how they've inflamed the situation and I thank Scribbler GREATLY for standing up for me.
The response, on the other hand, was sharp-tounged and unforgiving. It shows a complete inability to take any consideration into the fact that OOPS! Someone made a...*drumroll*...mistake in addressing another person. (Not like it's never happened in far worse ways to other people.)
Wow, if her message to me "meant no disrespect" and that's how she treats people in real life, then that's truly unfortunate.
She will indeed be happier somewhere else. Other blogging sites have paid staff to take abuse. I don't. Sorry.
A-SCUSE ME? I've never had anyone get angry with me over something like this, and if they DID have something to say about my usage of words, my phrasing, whatever, they were polite about it and I complied and everyone was happy. They didn't put words in my mouth and claim I was abusive. But, apparently my personal grasp and usage of the English language IS just that. But this is the first I've heard about it.
And I would also like to mention the fact that Journalspace accepts payment for usage of their Pro-acess, which I have had almost since the beginning. (Some people have dropped quite a lot of money on the site.) This is how they treat a paying customer? In the land where I am from, if someone (ie: customer, ie: business, ie: $$$) has a question, even if it's a little off the mark, it gets answered. Or in the cases of some, the private message I sent with the 'WTF!?' title would have been completely ignored, and banished into cyber-oblivion never to be heard from again. I would have been fine with that. I'm not the sort to wait 5 seconds and then shoot off a message demanding why they haven't answered me yet. I do have training in customer service, which is NOT obvious because I sent this stupid PM without thinking first. (Like I said before...OOPS.)
How could THEY know that, though? Whatever. It's called diplomacy. And PS, I do have the ability to respect an opinion if it's made known to me in a non-rude manner. Really.
This also boils down to prior hissy fits and this same dev packing it in for three months because they added a new feature (no clue what it was, this was December or something) instead of focusing on the lag issues the site was having, people speaking up about it and they just threw down and quit for months on end.
Another friend in the blogosphere has also packed up camp and got outta Dodge. Earl Grey, formerly of Journalspace had something to say about it all as well. He posts here his reasons for leaving. These all stemmed from the one and same beta dev and was fed up and decided that now was a good time to get the heck out.
It's all in all a pretty stupid situation. All based on an overreaction to a mistake that someone made and now people are unhappy. SORRY! Jeez.
In all, the handling of the email was at best, pathetic. I would have properly apologised if...IF the request to not swear was say, polite, or if it was, like I said before, ignored as many many professionals would have, it would force me to either wait, do my homework about what I was asking about or better yet, prepare a proper message without the headline I originally sent.
Trust me, I don't like drama, but I think (as do many many others) that if someone pays for a service, they should get treated like they pay for it and not like someone who is just out to raise hell and then have the providerpack up and quit because they got some criticism.
On another note,
SOMEONE ON THE INTERNET FINALLY HATES ME!!!
FOR TEH WIN! It only took me what, YEARS?! of gaming and blogging to do it!Do I get a certificate or a plaque or something? Now, with my hate winnings, I'm gonna go send emails titled 'WTF' to the rest of the world (and go to Disneyland). The rest of the world that won't get their knickers twisted and run crying back to their bedroom in their mommy's basement and not come out for three months because I am such a bastard that I would even THINK that someone who deals with computer related jargon and slang and PEOPLE and stuff like that would be offended by the letter 'F'.
The folks on Sesame Street would not be pleased. And maybe I should be offended by the letter 'U'.
Nyuck.
Anyways.
On to more interesting, awesome things. Like this morning, I was rudely awakened by a charlie horse. GOOD MORNING to ME! Now, I haven't the slightest as to the cause of those or a reason I would get one in my sleep, but maybe I was like, running a marathon or playing Brockian Ultra Cricket or something. Better to wake up to that, than say, a real horse in my room that also happens to be taking a dump on my face.
Although, depending on the night prior, and the consumption of MANY certain fizzy alcoholic beverages, the room may have the air of a horse having taken a dump in there, only much cleaner. It's like math for drunks.
I am a sexy bitch. | posted by Whatsername again....? @ 4/14/2006 07:42:00 pm |
